Delete your account and data

This page is publicly accessible without signing in. It explains how account and data deletion works in Viajaro. The page itself doesn’t delete anything — deletion can only be requested from inside the app or by email, as described below.

Request deletion from inside the app

1. Open the app and go to the Profile tab.
2. Tap Delete account.
3. Confirm the action in the confirmation dialog (two-step confirmation).

Request deletion by email

If you don’t have access to the app, email us at support@viajaro.app from the address associated with your account, with the subject line “Delete account.” We may ask you to confirm details associated with your account, such as your registered email or full name, to verify your identity.

Requests submitted this way are processed manually by our team, and your account enters the same 30-day grace period described below — emailing us doesn’t delete your account instantly or skip the waiting period.

30-day grace period

However you request it, your account isn’t deleted right away. It’s marked for deletion and enters a 30-day grace period:

• If you open the app again during those 30 days, you’ll see a pending deletion screen with an option to cancel. Cancelling keeps your account exactly as it was.
• If you don’t cancel within 30 days, deletion runs automatically at the end of the period and can no longer be reverted.

What gets permanently deleted

Once the 30-day period ends without cancellation, the following is permanently and physically deleted — not archived or soft-deleted:

• Your trips, and everything attached to them: bookings, expenses, itineraries, and collaborations.
• All documents in your document vault, including passports and visas, both the files and their records.
• Your notifications and push notification token.
• Your feedback history on AI-generated responses and technical AI-call logs associated with your account.
• Your user profile and your authentication account (email/login).

If you’re a collaborator on a trip owned by another user, deleting your account removes your participation and any content you personally added, but doesn’t delete the trip itself or content owned by other participants. Deleting your Viajaro account does not cancel a subscription or purchase managed by Google Play or Apple; manage it in the store where you purchased it.

Looking to delete just one trip instead of your whole account? See our delete your data page.

No deletion happens on this website

Neither this page nor any other page on this site deletes your account or data. Deletion can only be requested from inside the app or by emailing support@viajaro.app, as described above.

Questions

If you have any questions about this process, contact us at support@viajaro.app or visit our support page.